Our charity partner

About Lifeline Australia

Lifeline is Australia's leading suicide prevention service, formed through a partnership between 10,000 committed volunteers, our member centres, of which there are 41 located in communities around the nation and Lifeline Australia.

The national charity provides all Australians who experience emotional distress with access to 24-hour crisis support and suicide prevention services.

Over 65,000 Australians make a suicide attempt each year and in 2022, over 3000 Australians took their own life.

For each of those lives lost to suicide, the impacts are felt by up to 135 people, including family members, work colleagues, friends, first responders at the time of death.

Lifeline exists to ensure that no person in Australia has to face their darkest moments alone.

Increasingly, crisis support is taking place across a diverse array of platforms.

The 13 11 14 phoneline remains a crucial way for help-seekers to contact Lifeline and is additionally now available via phone, text, or online chat.

Anyone across Australia who is experiencing a personal crisis, contemplating suicide or caring for someone in crisis can contact Lifeline. Regardless of age, gender, ethnicity, religion, or sexual orientation, the trained Crisis Supporters are ready to listen without passing judgement and to provide support and referrals.

Increase in call volume nationwide.
deaths by suicide in CV&M last year.
2,000 more calls compared to pre Covid-19.

Lifeline australia

Every 30 seconds, a person in Australia reaches out to Lifeline for help. For 60 years, Lifeline has been connecting with Australians in need through crisis support and suicide prevention services.

Lifeline exists to ensure that no person in Australia has to face their darkest moments alone.

Through phone, text and online chat Lifeline is available 24 hours a day to listen, without judgement, to any person in Australia who is feeling overwhelmed, experiencing crisis or longs to be heard.

Lifeline provides opportunities for connection through digital and face-to-face suicide prevention crisis support services through a network of 41 centres, 10,000 volunteers including 4,500 Crisis Supporters and 1,000 employees.


$39 can help provide urgent support for volunteers so they can keep the phone lines open and saving lives.

Donations through Paddle Across the Bay means Lifeline can answer more calls from someone in crisis and to ensure that Lifeline’s services will be there tonight, tomorrow night and every night.

We rely on community support to train crisis supporters, answer more calls, reduce waiting times, grow and develop crisis support using new technology, and ensuring any Australian who needs our support knows where and how to find it.


  • Try our Self Support Toolkit
  • We’ve just launched a curated library of tools, techniques and information to help you:
    • Understand what you’re going through
    • Learn ways to self-manage through evidence-based tools and techniques
  • Access support, should you need it 
  • Click below button for more info
OUR IMPACT IN 2021 - 2022

About Lifeline

1,142,234 calls answered.

One call, every 30 seconds.

55,696 text conversations answered.

52,277 chat conversations answered.

3,726 calls answered on our busiest day.

59,553 total safety plans created.

Crisis Support Services


Phone 13 11 14 available 24 hours / 7 days - Australia's largest crisis support line. Anyone in Australia can speak to a trained Crisis Supporter over the phone, any time of the day or night.


Lifeline Text 0477 13 11 14 available nightly - Australia's first SMS-based Crisis Support service, any person in Australia can receive support from a Crisis Supporter by text message every night.


Online chat available nightly - The online chat service is available for people who prefer to type than talk. Any person in Australia can chat with a Crisis Supporter through the Lifeline Australia website each night.