our work
Lifeline exists to ensure that no one must face their toughest moments alone. For over 60 years, we have been connecting Australians in need through crisis support and suicide prevention services.
Every 24 seconds, a person in Australia reaches out to Lifeline for help. Our services have never been needed more.
Through phone, text and online chat Lifeline is available 24 hours a day to listen, without judgement, to any person in Australia who is feeling overwhelmed, experiencing crisis or longs to be heard.
Lifeline provides opportunities for connection through digital and face-to-face suicide prevention crisis support services through a network of 41 centres, 10,000 volunteers including 4,500 Crisis Supporters and 1,000 employees.
It takes $39 to help connect someone in crisis with our trained volunteers, providing hope and helping to change lives.
Our impact in 2024 - 2025
1,090,820 calls answered.
Someone reaches out every 24 seconds.
87,690 text chats answered.
142,871 online chats answered.
3,500 calls answered on our busiest day.
52,416 total safety plans created.
LIFELINE'S SERVICES
Call us on 13 11 14.
Australia's largest crisis support line is available 24 hours a day / 7 days a weeks / 365 days a year. Anyone in Australia can speak to a trained Crisis Supporter over the phone, any time of the day or night.
Text us on 0477 13 11 14.
Australia's first SMS-based Crisis Support service. This confidential on-to-one text service is available 24/7. You can anything that's on your mind - no matter how overwhelming, our volunteers are there to listen.
Online chat
This support service is available via confidential online chat. Anyone in Australia can chat to a trained Crisis Supporter by tapping the blue chat icon at the bottom right of the Lifeline website.
SELF SUPPORT TOOLKIT
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- Understand what you’re going through
- Learn ways to self-manage through evidence-based tools and techniques
- Access support, should you need it
